ONLINE RETURN POLICY
If you are not entirely satisfied with your online order, we are happy to refund full-priced clothing items that are received back to us within 14 days of delivery in their original, unworn condition. All returns will be processed within 48 hours of receiving the item.
Route Shipping Insurance is available to purchase at checkout. Fieldstudy is not responsible for lost, stolen or damaged packages if Route Insurance is declined at checkout.
Shipping charges are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be trackable and fully insured.
We do not offer refunds on all other items. If for some reason you are not completely satisfied with your purchase, we will gladly issue a store credit or exchange within 14 days of delivery. The item must be returned in new, unused condition in its original package, with a copy of your receipt.
Due to their delicate nature, all ceramics, glassware, and wall hangings are final sale, as well as undergarments, hats & sunglasses, jewelry, apothecary, and rugs.
All sale items marked 15% off or greater are final sale.
To initiate a return, please contact email@example.com. All returns must be addressed to:
#102 - 1812 4 Street SW
IN-STORE RETURN POLICY
Returns will be honored within 14 days of purchase for store credit or exchange. Original tags must be attached and receipt must be presented at the time of return. All sale items are final sale, as well as hats, undergarments, and apothecary.
IN-STORE PICK UP
Orders are processed within 1 business day and will be ready for pick-up the following day. A confirmation email will be sent to you. Please check our business hours before you come to pick up your order.
We use Canada Post or UPS for orders in Canada, and Canada Post for orders going to the US. International orders are subject to local Duties/Taxes upon delivery. Orders within Canada and the USA are expected to be delivered within 7 business days; Fieldstudy is not responsible for delays at Customs. Standard shipping rates are as follows:
$24 Shipping to the USA
$65 International Shipping (outside North America)