Shipping
ONLINE ORDERS
All online orders ship from Calgary, Alberta, Canada.
Orders within Canada ship with Canada Post or UPS and are expected to arrive within 1-5 business days.
All orders outside of Canada ship with Canada Post and are expected within 10 business days. Fieldstudy is not responsible for delays at customs.
Orders outside of Canada are subject to processing fees, local duties and taxes upon delivery. US orders over $800 will be subject to 25% Tariffs. At this time, all orders outside of Canada are a final sale as the return cost of shipping and related fees often exceed the cost of the item.
Standard shipping rates are as follows:
$15 Shipping within Alberta
$20 Shipping within Canada
$30 Shipping to the USA
$85 International Shipping (outside North America)
Fieldstudy is not responsible for deliveries that are lost or delayed in transit. Once an item has shipped it becomes the responsibility of the shipping carrier. We are unable to replace or refund items that are missing or stolen. To mitigate against all of the above, we encourage you to purchase Route Shipping Insurance at check out.
All orders under $100 are covered by insurance with the Shipping Carrier. Fieldstudy will always select a shipping option with tracking. If your order is significantly delayed, lost, or damaged, please contact us and we will work with the Shipping Carrier to find a resolution. Please note that this is a rare occurrence and we ensure all packages are wrapped carefully and mindfully before shipping.
IN-STORE PICK UP
Orders are processed within 1 business day and will be ready for pick-up the following day. A confirmation email will be sent to you. Please check our business hours before you come to pick up your order.
Return Policies
ONLINE RETURN POLICY
Canada:
If you are not entirely satisfied with your online order, we are happy to refund full-priced clothing items that are received back to us within 14 days of delivery in their original, unworn condition. All returns will be processed within 48 hours of receiving the item.
Shipping charges are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be trackable and fully insured.
We are happy to accommodate exchanges for full price clothing items. Please note that you will be responsible for all return shipping fees.
To initiate a return, please contact hello@fieldstudyshop.com.
Due to their delicate or sanitary nature all home goods, undergarments, hats, sunglasses, jewelry, socks, apothecary, nylons and hair accessories are a final sale.
All markdowns or items purchased with a promotional code greater than 10% are a final sale and are not eligible for return, exchange or store credit. We do not offer price adjustments.
Outside of Canada:
At this time, all orders outside of Canada are a final sale as the return cost of shipping and related fees often exceed the cost of the item. We are unable to make any exceptions for exchanges or store credit.
IN-STORE RETURN POLICY
Returns will be honoured within 14 days of purchase for store credit or exchange. Original tags must be attached and receipt must be presented at the time of return. All sale items are final sale.
Online purchases that qualify for a full refund may be returned in store.
The Fieldstudy team is here to help and we want you to love your purchase! Please feel free to reach out to us with any questions, requests for additional photos or measurements via e-mail hello@fieldstudyshop.com or IG @fieldstudyshop.